Privacy Policy

Information We Collect

Personal Information

We may collect the following types of personal information:

Full name
Email address
Phone number
Mailing address
Property address for service requests

Automatically Collected Information

Our website may automatically collect certain information about your visit, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on those pages
Date and time of your visit
Referring website addresses

How We Use Your Information

We utilize the collected information for the following purposes:

To provide and improve our roofing services
To respond to your inquiries and service requests
To process and fulfill your orders
To send you promotional materials and company updates (with your consent)
To analyze website usage and enhance our online presence
To comply with legal obligations and enforce our policies

Information Sharing and Disclosure

Carolina Trophy Roofs LLC does not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist in our business operations
With legal and regulatory authorities when required by law
With business partners for joint marketing efforts (only with your explicit consent)

SMS Messaging and Data Collection

Information We Collect for SMS Messaging

When you opt in to receive text messages from Carolina Trophy Roofs, we collect the following information:

Mobile phone number
First and last name
Opt-in date and time
Method of opt-in (web form, in-person, text, etc.)
Message history between you and our company
Response data to our messages
Service history related to your roofing needs

How We Use Your SMS Information

We use the information collected through our SMS program for the following purposes:

Sending service appointment reminders and confirmations
Providing updates about your roofing project
Sharing promotional offers and discounts
Sending maintenance tips and recommendations
Following up for customer satisfaction
Responding to your inquiries and service requests
Improving our services and customer experience

SMS Information Sharing and Disclosure

IMPORTANT: We do not share, sell, rent, or otherwise disclose your mobile number or personal information collected through our SMS program with third parties for their promotional purposes.

We may share your information with service providers who assist us in operating our text message program, but these providers are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from using your information for their own marketing purposes.

We may disclose your information as required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your information, where applicable by law
Opt-out of receiving marketing communications

For SMS communications specifically, you can:

Opt out of receiving text messages at any time by texting "STOP" to our designated number
Request information about the data we have collected about you
Request deletion of your data, subject to our legal obligations

To exercise these rights or if you have any questions about your personal information, please contact us using the information provided at the end of this policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage information. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the 'Last updated' date.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Carolina Trophy Roofs LLC

104 S. Business Ct

Rocky Mount, NC 27804

Email: claims@CarolinaTrophyRoofs.com

Phone: (252) 302-2003

By using our website or services, you acknowledge that you have read and understood this privacy policy and agree to its terms.

Reach Out Today