Warranty Information

    Warranty Registration Process

    Ensuring your warranty protection is properly activated and maintained

    Critical: Registration Deadlines

    Most manufacturer warranties must be registered within 60-90 days of installation or coverage may be voided. We handle this process for all our customers to ensure protection.

    Why Registration Matters

    According to the National Roofing Contractors Association, warranty registration serves as legal proof of coverage and helps manufacturers track product performance. The Federal Emergency Management Agency (FEMA)also recommends maintaining warranty documentation for disaster recovery and insurance purposes.

    Legal Protection

    Establishes your rights under manufacturer warranty terms

    Claims Processing

    Faster warranty claim resolution and approval

    Product Tracking

    Manufacturers can notify you of recalls or updates

    Registration Timeline by Brand

    ManufacturerRegistration DeadlineRegistration MethodRequired Documents
    GAF60 daysOnline/MailReceipt, Installation certificate
    Owens Corning90 daysOnline portalPurchase receipt, Product labels
    IKO60 daysOnline/PhoneReceipt, Contractor certification
    Atlas60 daysOnline formInstallation date, Product info
    CertainTeed60 daysOnline/MailSureStart certificate, Receipt

    Our Registration Service

    Complete Registration Management

    Carolina Trophy Roofs handles all warranty registrations for our customers at no additional cost. This service ensures your warranties are properly activated and maintained.

    What We Handle

    • • Complete manufacturer registration forms
    • • Submit required documentation
    • • Verify registration confirmation
    • • Provide you with warranty certificates
    • • Maintain digital records for future reference

    Your Responsibilities

    • • Provide accurate property information
    • • Keep warranty certificates safe
    • • Notify us of any address changes
    • • Report issues promptly
    • • Maintain proper roof care

    Step-by-Step Registration Process

    1

    Project Completion & Documentation

    Upon project completion, we compile all necessary documentation including installation certificates, material specifications, and purchase receipts.

    2

    Registration Submission

    We submit warranty registrations to all applicable manufacturers within 7 days of project completion, well ahead of all deadline requirements.

    3

    Confirmation & Verification

    We track registration confirmations and verify all warranties are properly activated. Any issues are resolved immediately.

    4

    Customer Documentation Package

    You receive a complete warranty package including all certificates, registration confirmations, and maintenance guidelines.

    Required Information for Registration

    Property Information

    • • Complete property address
    • • Property owner name and contact info
    • • Installation date
    • • Square footage of roof
    • • Building type (residential/commercial)

    Product Information

    • • Product names and model numbers
    • • Color and style specifications
    • • Quantity of materials used
    • • Purchase receipts and invoices
    • • Contractor licensing information

    Digital Warranty Management

    Modern warranty management uses digital platforms for easier access and tracking. The Consumer Reportsrecommends maintaining digital copies of all warranty documents for quick access during claims.

    Our Digital Warranty Portal

    All Carolina Trophy Roofs customers receive access to our digital warranty portal where you can:

    • • View all warranty certificates
    • • Access installation photos and documentation
    • • Submit warranty claims online
    • • Track claim status and history
    • • Download warranty documents
    • • Update contact information
    • • Schedule maintenance reminders
    • • Access manufacturer resources

    Common Registration Issues

    Avoiding Registration Problems

    Common Mistakes

    • • Missing registration deadline
    • • Incomplete documentation
    • • Incorrect product information
    • • Using non-certified contractors

    Our Prevention Methods

    • • Automatic registration tracking
    • • Complete documentation review
    • • Manufacturer verification
    • • Certified contractor credentials

    Ready to Protect Your Investment?

    Let us handle your warranty registration process to ensure complete protection.