Frequently Asked Questions

At Carolina Trophy Roofs, we understand that roofing projects can raise many questions. Below is a comprehensive FAQ to help homeowners and business owners make informed decisions.


General Roofing Questions

  • 1. How do I know if I need a new roof?

    Signs that your roof may need replacement include:

    • Missing, curling, or cracked shingles

    • Leaks or water stains on ceilings and walls

    • Excessive granules in gutters

    • Sagging or uneven roof areas

    • Roof age exceeding 15-20 years


    If you’re unsure, we offer free roof inspections to assess the condition.

  • 2. How long does a roof replacement take?

    Most residential roofs can be replaced in one to two days, depending on size and complexity. Larger homes, steep slopes, and custom features may extend the timeline.

  • 3. What roofing materials do you offer?

    We install:

    • Architectural Asphalt Shingles (Owens Corning, GAF, Atlas, IKO, CertainTeed)

    • Metal Roofing (Standing seam, Master Rib screw-down panels)

    • Flat Roofing Systems (TPO, EPDM, Ames Roof Coatings)

    • Synthetic & Specialty Roofing (Slate, Tile, Composite)

  • 4. Do you offer financing?

    Yes, we provide flexible financing options with competitive rates to help make roofing projects affordable.

  • 5. What warranties do you offer?

    We offer:

    • Manufacturer warranties up to 50 years on select products

    • Workmanship warranties for added peace of mind

    Storm Damage & Insurance Claims

  • 6. Can I get my roof replaced through insurance?

    If your roof has storm-related damage from wind, hail, or fallen debris, your homeowners’ insurance may cover the cost. We offer insurance claim assistance to help maximize coverage.

  • 7. What is the process for filing an insurance claim?

    1. Free Roof Inspection – We assess storm damage and provide a detailed report.

    2. File a Claim – You contact your insurance provider to initiate a claim.

    3. Adjuster Meeting – We meet with the adjuster to ensure damage is properly documented.

    4. Claim Approval – Insurance determines coverage based on their findings.

    5. Roof Replacement – Once approved, we schedule and install your new roof.

  • 8. What if my insurance only approves partial repairs?

    We can assist in filing an appeal or supplemental claim with additional evidence to justify full roof replacement.

Roof Coatings & Commercial Roofing

  • 9. What is a roof coating, and how does it work?

    A roof coating is a liquid-applied waterproofing system designed to seal, protect, and extend the lifespan of your existing roof. It creates a seamless, energy-efficient barrier that helps prevent leaks and reduces cooling costs.

  • 10. What types of commercial roofing do you install?

    We specialize in:

    • TPO & EPDM for flat roofs

    • Metal roofing systems and coatings for durability

    • Ames Roof Coatings for seamless waterproofing

    • Modified Bitumen for commercial applications


  • 11. Is a roof coating a good alternative to roof replacement?

    For flat or metal roofs, roof coatings can add 10-20 years of protection and eliminate costly tear-offs, making them an excellent cost-saving solution.We install:

    • Architectural Asphalt Shingles (Owens Corning, GAF, Atlas, IKO, CertainTeed)
    • Metal Roofing (Standing seam, Master Rib screw-down panels)
    • Flat Roofing Systems (TPO, EPDM, Ames Roof Coatings)
    • Synthetic & Specialty Roofing (Slate, Tile, Composite)

Church Steeple Repair & Restoration

  • 12. Do you repair and replace church steeples?

    Yes, we specialize in church steeple restoration, replacement, and waterproofing, preserving the architectural integrity of religious buildings.

  • 13. What steeple services do you provide?

    • Leak detection and repair or replacement 

    • Structural reinforcements

    • Custom steeple fabrication

    • Lightning protection installation

    • Historical restoration

  • 14. Can you replace a damaged steeple?

    Yes, we offer custom-designed steeple replacements, including modern and traditional styles.

Service Areas & Scheduling

  • 15. What areas do you serve?

    Our main office is in Rocky Mount, NC, and we provide roofing services throughout Eastern North Carolina, including:

    • Wilson, Greenville, Tarboro, Zebulon, and Goldsboro

    • Selma, La Grange, Bethel, Pinetops, Robersonville, Archer Lodge

    • All areas east of Durham to the coast and state borders

  • 16. How do I schedule a free inspection?

    You can contact us via:

    • Phone: (252) 302-2003

    • Website: Carolina Trophy Roofs

    Maintenance & Repairs


Maintenance & Repairs

  • 17. How often should my roof be inspected?

    We recommend an annual roof inspection, as well as after major storms, to detect any early signs of damage.

  • 18. What are common roofing problems you repair?

    • Roof leaks and water damage

    • Wind and hail damage

    • Missing or damaged shingles

    • Flashing and vent issues

    • Gutter and drainage problems

  • 19. Can I repair a roof leak myself?

    It’s best to have a professional inspect and repair roof leaks to ensure proper sealing and prevent further damage.

Choosing a Roofing Contractor

  • 20. What should I look for in a roofing contractor?

    A reliable contractor should be:

    • Experienced and knowledgeable in various roofing systems

    • Highly rated with positive customer reviews

    • Fully insured for liability and workers’ compensation

    • Offering clear warranties and upfront pricing

  • 21. How do I know Carolina Trophy Roofs is the right choice?

    • We are top-rated in North Carolina with hundreds of satisfied customers.

    • We are insurance claim experienced, ensuring homeowners receive the skills they deserve.

    • We offer high-quality materials, professional installation, and industry-best warranties.

Final Questions

  • 22. What sets Carolina Trophy Roofs apart from other roofing companies?

    • Full-service roofing expertise, including residential, commercial, roof coatings, and church steeple repair

    • Strong reputation with 5-star reviews from homeowners and businesses

    • In-depth insurance claim assistance and storm damage expertise

    • A commitment to quality, transparency, and customer satisfaction


  • 23. How can I get a quote?

    We offer free, no-obligation inspections and estimates. Call us today at (252) 302-2003 to schedule your appointment.

For more details about roof replacement, roof coatings, insurance claims, or steeple restoration, visit our website or contact Carolina Trophy Roofs today.

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